What to ask each vendor on the worst morning of your year.
Reporting paths, contract clauses, and matching playbooks for the platforms most small and mid-sized municipalities actually run.
Tyler Technologies — Munis & adjacent ERP suite
Tyler Munis is the dominant North-American municipal ERP — finance, HR, payroll, utility billing, tax. When it's down, you feel it everywhere.
OpenGov — budgeting, procurement, permitting
OpenGov is increasingly the modern stack for budget, procurement, and permitting at small and mid-sized municipalities.
Granicus — agenda management, public records, web
Granicus runs council agendas, livestreams, and many municipal websites. A Granicus incident is almost always public-facing — and so is the failure mode.
CivicPlus — municipal websites, 311, agenda, recreation
CivicPlus runs a meaningful share of US small and mid-sized municipal websites, plus 311, recreation registration, and notification systems.
Accela — permitting, licensing, code enforcement
Accela is widely used for permits, licensing, and code enforcement at mid-sized municipalities and counties.
Microsoft 365 (Government / GCC / GCC High)
M365 GCC and GCC High host email, documents, Teams, and SharePoint for many US municipalities. Compromise is almost always identity-based, not platform-based.
Google Workspace (Education, Enterprise, public sector)
Google Workspace is the productivity stack at a meaningful subset of smaller municipalities and at most K-12 districts that share municipal IT.