Guidance, not advice
HackFirstAid Municipal provides general guidance for municipal cyber incident response. It is not legal, insurance, or regulatory advice. During a live incident, your cyber insurance carrier, incident-response counsel, and engaged IR firm take precedence over anything you read here.
Acceptable use
- Use the playbooks, triage, and templates inside your municipality.
- Share the public pages with peers and associations.
- Do not resell, repackage, or rebrand the content as your own product.
- Do not use the site to plan or conduct unlawful activity.
Limitation of liability
To the maximum extent permitted by law, HackFirstAid and Travis Barlow are not liable for any loss, damage, regulatory fine, or downstream cost arising from use of this site or its materials. You remain responsible for your own decisions, your statutory obligations, and your engagement of professional advisors.
Scope
Coverage is scoped to customer-data, billing, and back-office IT. OT/SCADA scenarios (water treatment, electrical, transit signalling, 911 dispatch) are out of scope by design — we refer those out.
Trademarks
Vendor names (Tyler Technologies, OpenGov, Granicus, CivicPlus, Accela, Microsoft, Google, and others) are referenced for descriptive accuracy. Each trademark belongs to its owner. No affiliation or endorsement is implied.
Governing law
These terms are governed by the laws of Nova Scotia, Canada, except where a mandatory consumer-protection law in your jurisdiction applies.
Changes
We may update these terms; the date above reflects the current version.
Questions: terms@hackfirstaid.com.